no response at all

The customers care or must I say call centre personal have no regard for the client at Anderson insurance underwriters. I put a claim with the insurer last month already and the only time I get a response from them is when I call them. It is very frustrating because even now my claim is not been attended to. They really let me down. I am very disappointed with them, after being with them for a year and this is my first claim with them.