no remorse and no understanding bad customer servi

after paying a ridiculous amounts of money R8000 and sending the proof of payment [Email Removed] i call these useless people i get transferred 8 times holding on the line 15 to 25mins each time i'm being told i'm at the switch board, how illiterate or dumb do you have to be as an insurance company to think its sense able to have a switch board instead of a call centre to assist your clients directly, you decide to use a third party that thinks they can speak to your clients anyhow to get their point through and get away with it. I sent a proof of payment now get one of your trained agents to call and assist me cause i don't want to drive to randburg and act like an illiterate like the idoits at your front desks. My name is Sizakele if you dare call me from your private line and insult me like one of your agents once did you will regret it. today please i'm still polite. can someone who knows what they doing call me back.