no positive response since an accident was reporte

My mom with policy no. A202691com reported an accident that took place 3 Feb 2015. Claim number is 23822 and a lady by the name Kamogelo is the one handling the case. An amount of R3000-00 was requested before hand and it was deposited. Now on follow up the client cannot be assisted as the phone is forever ringing unanswered if not told to hold forever. Kamogelo sometimes pretends to be someone else whereas her voice is known by the client. The service is extremely poor and whats worse is the fact that the money is paid already. Your intervention is requested.