NO PAYMENT RECEIVED FROM CLAIM DATED 30 DEC 2014

I did not think that I would have to use this platform to raise this issue. I had a car accident on which my insured vehicled was written off on the 30th of Dec 2015, now guess what? I have not received compensation to date as if I am someone who missed premuims or is under further investigation for my claim. I was told that my claim has been approbed and that I would be compensated long ago, it is now the 14th of April but still no payment, no call or any response from Anderson. When I call, I am only told by the consultants that the payment will be by the following week. I last spoke to a person by the name of Wanda last week tuesday who said that I would receive payment by ealrly this week. Come on Anderson, it doesnt take 4 months surely to resolve an issue like this, I have no car still and still rely on public transport. Can somebody please assist.