No one is giving me feedback regarding my claim

<p>On the 13th of August 2016 at 18:37 my car was involved in an accident and I reported it to the nearest police station to where the accident happened and phoned the claims department spoke to (Dineo Malebana) who advised me of the documents they need in order for my claim to be processed.</p> <p>on the 18th of August 2016 I sent all the required documents and she then confirmed that all the documents are okay and that she will appoint an assessor.</p> <p>I followed up on the 24th of August 2016 because she was quiet and no communication or feedback from her side that's when she told me that the documents have just reached the assessor on that day and she doesn't want to put pressure on them because they have just only received the documents on that day. Fine! I told her that I will follow up on Friday 26/08/2016.</p> <p>When I phoned her on Friday a Lady by the name of Phindile told me that she is not in; I asked her to advise me on how far are they with my claim, that is when she told me that the documents are still with Dineo and the Assessors haven't even been appointed and that she will speak to her supervisors to appoint an Assessor.</p> <p>I not happy with the service and I am so angry and disappointed by the fact that Dineo Malebana **** to me and told me that the documents are with the assessors whereby they're still with her. Now I phone everyday and no one is succeeding in putting my call through to Dineo it just goes on and on until I run out of airtime or the line cuts off. I am so frustrating and I need some sort of feedback. I sent an email to their complaints email address still haven't heard anything from anyone. </p>