No Feedback / Response on accidnet Claim

I have been a hit and run accident beginning of December 2015. Due to the fact that it was the Holiday season etc. I understood that things will not be able to get fixed or processed soon. I submitted my claim forms a second time in January 2016 but I am still awaiting for my car to get fixed and it is already Feb 2016. <br> <br> Nobody is responding to my emails on giving me feedback of when my vehicle will get fixed. <br> <br> If you try to contact them you hold for over and hour for someone to answer and then it is the wrong department so you have to hold again. At the end you get cut off and you have to start from scratch. <br> <br> How is this good service as you claim you deliver fast and good service on your call centre phones? <br> <br> I need feedback.