1 reviews | Active since Jan 2016
No call centre response / feedback on my call
I had an accident on the 27th of December 2015. I tried several times to call the call centre, but my calls are either dropped or cut off. I eventually called Saxum Insurance Ltd to help me, but no one returned my calls as promised. I expected that the company would at least have one claims consultant on skeleton staff available for clients during this peak time of holiday. I am so disappointment in the service of Anderson Insurance. I only got through this morning for help to start my claim process. Will have to see how long it will take to get the whole issue sorted up, as my installments are paid on time every single month. Sad to see how many unhappy clients Anderson has then happy one. Makes me wonder...
We would like to sincerely apologise for the experience that you have had in submitting your claim.
However, we would like to inform you we had a burglary in our offices on the same day that you had an accident. Our computers and telephone system equipment was ****** which explains why you could not get through on our call centre as we only had our systems restored and operational again on the 31st of December. We however, posted a notification on our website and our Roadside assist remained operational for accident tows.
We would like to re-assure you that your claim will be processed and that you will get the assistance that you require.
Kind Regards
The Anderson Team
We would like to sincerely apologise for the experience that you have had in submitting your claim.
However, we would like to inform you we had a burglary in our offices on the same day that you had an accident. Our computers and telephone system equipment was ****** which explains why you could not get through on our call centre as we only had our systems restored and operational again on the 31st of December. We however, posted a notification on our website and our Roadside assist remained operational for accident tows.
We would like to re-assure you that your claim will be processed and that you will get the assistance that you require.
Kind Regards
The Anderson Team