Monthly premium not deducted.

Anderson Insurance processes my monthly premiums on the 15th of every month, however to my surprise they did not deduct the monthly premium for January 2016. I have not terminated my contract with the Anderson neither have I suggested anything to the contrary. I am also currently involved in the processing of my accident claim and who knows I might be told that my claim will be rejected because of non-payment of my premium. So Anderson Insurance Underwriters I urge to process the deduction for the month of January.<br> <br> I have also filled in your complaint form early last week and e-mailed it to you but have not received confirmation of receipt as per your internal resolution complaint procedure. I have also written an e-mail to the agent dealing with my claim (Ally Malele) asking for his intervention but did not receive a reply. I am afraid I have to take this further.