tS
thokozile S
1 reviews | Active since May 2015
27 May 2015, 07:24
insurance cancellation
Hello Peter<br> I insured my car with Anderson insurance, but now I want to cancel my insurance with them and they are giving me a hard time. I have phoned them more than 5 times, sometimes I get hold of the right person who is responsible for cancellations sometimes I don't, and they tell me it's been cancelled but if I phone again to double check if it's really cancelled, they say it's active, I sent them an email to cancel, I block the debit order at the bank but they managed to deduct my money again, I have no idea how.I really do not have time on my side to making these calls any more because sometimes they make one hold for more than 15 minutes. Please help.
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Anderson Insurance Underwriters's replyOfficial
08 Jun 2015, 17:04Hello mshengu11,
We would like to apologize for the delay in your query, however, we were unable to process your cancellation due to an instruction we received from a third party, which we couldn't accept. We then received the proper document, however, we found that you had an open claim, of which at the time we could not cancel your policy either. Finally we now have received the correct documents, hence, the policy is now cancelled with immediate effect.
Kind regards,
The Anderson Team
We would like to apologize for the delay in your query, however, we were unable to process your cancellation due to an instruction we received from a third party, which we couldn't accept. We then received the proper document, however, we found that you had an open claim, of which at the time we could not cancel your policy either. Finally we now have received the correct documents, hence, the policy is now cancelled with immediate effect.
Kind regards,
The Anderson Team
Anderson Insurance Underwriters's reply08 Jun 2015, 17:04
Official
Hello mshengu11,
We would like to apologize for the delay in your query, however, we were unable to process your cancellation due to an instruction we received from a third party, which we couldn't accept. We then received the proper document, however, we found that you had an open claim, of which at the time we could not cancel your policy either. Finally we now have received the correct documents, hence, the policy is now cancelled with immediate effect.
Kind regards,
The Anderson Team
We would like to apologize for the delay in your query, however, we were unable to process your cancellation due to an instruction we received from a third party, which we couldn't accept. We then received the proper document, however, we found that you had an open claim, of which at the time we could not cancel your policy either. Finally we now have received the correct documents, hence, the policy is now cancelled with immediate effect.
Kind regards,
The Anderson Team