*********** Call Center Staff

I have been insured with Anderson since 2013. I called on 13,14 and 15th January 2016 to remove an old vehiche and insure a new one. After trying several times to get a quote I was finally assisted by Ole on the 15th. I explained that I am replacing the old vehicle. On the 25th of February I was debited with double the premium. I called on the 26th February and spoke to Brandon who apologized and said they did not remove the old vehicle and will refund me on the 01 March 2016. No refund was done. I called again on the 3rd of March 2016 and spoke to another female consultant who said she cannot see any note for a refund request and will investigate. What is there to investigate? These guys keep doing the wrong stuff and it's irritating dealing with such *********** staff . They need tpo refund my money back ASAP.