I always have to call to get an update

Hi, <br> <br> I was involved in an accident and Moabi took my call when I wanted to make a claim. I sent the documents on 29/04/2015 and asked for confirmation of receipt and if everything I sent went through. Moabi's communication has just been terrible as I have to call the call centre to finally get hold of him. When I did, he told me that he couldn't open some of the documents I sent as their helpdesk was having internet problems. <br> <br> I sent the documents again on 30/04/2015 but even then I had to beg Moabi for feedback. Now I'm not sure if this is the standard of doing things at Anderson but it doesn't help me as I need to know how long will the claim process take. <br> <br> If Moabi is not the right person to handle my claim, please hand it over to someone who can. I have tried contacting your call centre today as well but my call was dropped(nothing new).<br> <br> Please urgently give me feedback on Claim CL***. <br> <br> Kind Regards, <br>