Horrible Experience

<p>I was involved in an accident on the 1st of June 2016, i was told that i was going to pay 10% access and then when the claim is submitted i have to pay for another 10% write off claim, whcih makes is 20%, till today i havent been paid since my car is a write off, am paying for a car which i dont have now, i have submitted all the documents which are needed, but well the call centre is horrible, i woudnt wish any of my enermy the experience i have with Anderson, for an assessor to go and have a look at my car it took them 7 working days, one thing i find its very discussing is, their voice recording promises the world but the service is just terrible, after 7 days i had to call Anderson and given a claim number #CL30528, the constant by the number of Ally Malele was the one handling my case, he was not helpful at all, sometime when calling he had to run away from the phone cause he doesnt have answers, after a month of going through hell on the 11th of July i was told that my claim is with Accountant department and Wesbank has been paid, so i called Wesbank and found out that they were not paid, and now just to get a prove of payment from the insurance is a hassle no one seems to be knowing what they are doing, this is one of the worse insurance ever, month end i will be paying the insurance and paying the bank again which is said cause what service am i paying, </p>