Hail damage no feedback

Last week Thursday the hail damaged my vehicle which I insured with Anderson insurance underwriters. I logged the claim and ever since that I have email various people, called the Claims department and asked to be escalated and they assured me someone will contact me. My claim is straight forward. I went and got a quote from one of their prescribed and approved repair center and handed in my paperwork. Still nobody has contacted me. I emailed their legal department. I am frustrated and annoyed to be driving around with my new vehicle full of hail damage and my policy includes a rental car option.<br> <br> what now...