Frustrating Claims process - 5 months wait

<p>I have claimed after having an accident in April and now it is September and no payment has been received by the bank. It has been 5months!!!!</p> <p> </p> <p>I have tried calling to follow up and the call gets cut off after waiting for more than 15minutes.</p> <p> </p> <p>Also, I am told that only one person (Loe-Ann) can assist with the payment but 90% of the time they are not available :-(</p> <p> </p> <p>This insurer does not care about their customers at all!!!!!!!!</p> <p>Claim906</p>