Failure to acknowledge ***

I had an accident on 13 March 2015 and submitted the claim on the 16th which took over 45 working days to be responded to. This took almost 2 months only to be told the claim was rejected because of being under 25 years of age and that my driver's license is not more than 2 years. <br> <br> Now why was this not picked up when the claim was submitted, let alone accepting the policy knowing the driver of the vehice will not be over 25 years and having a license over 2 years but I guess you were only interested in obtaining money from a new customer.<br> <br> I have cancelled the policy as you were unable to assist me with my claim and I had to personally book the car for repairs. I was still billed even after cancelling the account/policy. I had to personally pay the release fees as well of my vehicle sent to the storage by you guys.<br> <br> This has been a nightmare and if there is anyone happy with your service, I wonder what it is for as starting from your callcenter is a horrible waiting period if not hung up and the feedback/correspondence is as less professional as a small fly-by-night company. <br> <br> To anyone looking for car insurance, choose carefully and big names certainly take the lead.