EXCEPTIONAL SERVICE AND EFFICIENCY

I HAD PUT IN ENOMOUS EFFORT TRYING TO GET FEEDBACK REGARDING MY CLAIM TO NO AVAIL UNTIL MY PHONE WAS ANSWERED BY FARRAY. EVEN THOUGH HE STATED THAT HE DOES NOT DEAL WITH CLAIMS, HE MANAGED TO GET HOLD OF THE CONSULTANT WHO WAS DEALING WITH MY CLAIM AND ALSO FOLLOW UP WITH ME TO ENSURE THAT I GOT THE FEEDBACK I REQUIRED ON TIME. THIS STRUCK ME AS BRILLIANCE FROM SOMEONE WHO JUST SHOWED CONCERN