RvdB
Reinhardt van den Berg

1 reviews | Active since Aug 2015

11 Aug 2015, 16:07

EXCEPTIONAL BAD SERVICE FROM ANDERSON INSURANCE

On the 5th of June 2015 I had an accident with my car, which is insured with Anderson Insurance.<br> I contact them immediately after the accident and was told to leave my car at my house until they send<br> an Assessor to assess my damage.<br> I phoned them weekly to enquire and the 30 of June they send a pick-up truck to get it to the nearest <br> panel-beater.<br> They told me it will go to Benoni, later they phoned and told me they are taking it to Randburg and it ended up<br> in Roodepoort, 70km from Boksburg.<br> <br> I waited for the response, with no luck. After phoning them several times, every time hearing we are waiting for<br> the quotation. On the 24 July 2015 Sechaba phoned me, informing me that they 'misplaced\ my car and<br> were on the verge of replacing it when they found it. We then phoned and spoke to the supervisor Charles<br> who informed us they are ordering the spares and awaiting the quotation. This went on till Friday the <br> 7 August

0
Replies (1)
Anderson Insurance Underwriters
Anderson Insurance Underwriters's reply11 Aug 2015, 17:13
Official
Hello Reinievdb,

We would like to apologise for the experience that you have had on your claim. We will investigate and provide feedback as soon as possible.

Kind Regards

Anderson Team