DREADFUL CLAIM EXPERIENCE EVER

<p>*** ***</p> <p>I was involved in an accident on the 24th of March 2016 and I informed my insurer the same day. They fetched my car then afterwards I called and informed them again, they didn’t know where my car is and they also didn’t even bother updating me of whatever was happening or required from me. I logged a claim with them, they required some documents from and I submitted. I constantly email and try and call them to find out what is happening but the customer service just goes from bad to worse. I recently got a call from the concerned panel beater who called and told me that they haven’t heard anything from my insurer and surprisingly they didn’t even have any record of my insurer as the insurer didn’t even bother to get hold of the panel beater to update them. They authorised my claim after countless calls and emails everyday but still even today they are still causing delays as they have taken the task of ordering parts themselves so that they can continue making this experience more dreadful. The authorization letter was sent 16/05/2016 and my car was stripped on the 17/05/2016 but still even today Danmar autobody is still waiting for parts from Anderson. This is the WORST insurance company without even comparing it to any other company. There is no turn-around times and one needs to follow up everyday for their request to be given attention or else nothing will be done. I am beyond anger and frustration at this moment, CAN SOMEONE GO DELIVER THE PARTS SO THAT MY CAR GETS FIXED, I MADE ALL THE NE CESSARY PAYMENTS ON TIME BUT I KEEP PUSHING PEOPLE TO DO THEIR WORK. I NEED MY CAR BACK THIS WEEKEND. I HAVE BEEN WAITING FOR 3 MONTHS NOW. </p>