Deceiving Information and Poor Service

I do not like to keep on writing complains about Company's because I know the effect this could have on a Company's image, but I am being propelled to do so by the poor nature of service and the deceive that I've received from Anderson Insurance. Two weeks ago I wrote about the Poor service that I received for my claim and it saddens me to say that even today I have not received any assistance- the claim hasn't been approved. Whoever responded to my first complaint is a **** just as their claims assistants ( Kamogele and Charlie). Last week Friday 06/02/2015 he/she sent a response saying that the assessor is done with my claim and it has been referred for validation & approval and I should have response by Monday 09/02/2015 and today is 11/02/2015 but they still haven't communicated anything!!<br> <br> This is poor service and it will lead to lose of many clients which is something we don't like to happen because of the contribution the Company makes to our economy in terms of employment etc. I hope the employees realize the consequences of providing poor service and deceiving of clients because the company can close down resulting to a lose of jobs and it is hard to get jobs in SA.