Debit order deduction after policy cancellation

<p>Good day</p> <p>On 29 March 2016 I cancelled my policy with Anderson Insurance. However the following month my account was debited for the full premium. I contacted Anderson Insuance on 27 April 2016, 28 April 2016, 30 April 2016, 5 May 2016 and again on 06 May 2016 trying to get my account to be refunded. However it has now been &nbsp;12 days since I first raised the query with Anderson insurance and I am yet to receive my money back or for them to tell me what's going on. All I get is promises to have it escalated.&nbsp;</p>