PM
Pierre M
1 reviews | Active since May 2014
30 Apr 2015, 06:42
Continued billing after vehicle has been sold.
Good day <br> <br> I have requested scince febuary this year that the Chevy Spark be removed from my insurance as It HAS BEEN SOLD . how ever I continue to get billed for it yet once again this morning I have recieved notification that this amount has been deducted. I would like to know 2 things firstly at what stage will this vehicle be removed then how soon from today will my R900 be refunded into my account. I have now had a few other debit orders bounce so now I have to go into the brances to pay. this is getting quite annoying. As you are there to offer customer service I do expect that this matter wll be resolved before midday today. <br> <br> thank you
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Anderson Insurance Underwriters's replyOfficial
08 Jun 2015, 16:53Hello P13rr3M4l4n,
We would like to apologise for the delay in response to your query, however, we have received a telephonic instruction for cancellation and not to add a vehicle, which was incorrect in the first place. Hence, we requested a written confirmation, of which we only received on 28 May 2015, which was 2 two months later. We then, on the same day, updated your policy. If there's any other concern, please do not hesitate to contact our offices.
Thank you for your continued support.
Kind regards,
The Anderson Team
We would like to apologise for the delay in response to your query, however, we have received a telephonic instruction for cancellation and not to add a vehicle, which was incorrect in the first place. Hence, we requested a written confirmation, of which we only received on 28 May 2015, which was 2 two months later. We then, on the same day, updated your policy. If there's any other concern, please do not hesitate to contact our offices.
Thank you for your continued support.
Kind regards,
The Anderson Team
Anderson Insurance Underwriters's reply08 Jun 2015, 16:53
Official
Hello P13rr3M4l4n,
We would like to apologise for the delay in response to your query, however, we have received a telephonic instruction for cancellation and not to add a vehicle, which was incorrect in the first place. Hence, we requested a written confirmation, of which we only received on 28 May 2015, which was 2 two months later. We then, on the same day, updated your policy. If there's any other concern, please do not hesitate to contact our offices.
Thank you for your continued support.
Kind regards,
The Anderson Team
We would like to apologise for the delay in response to your query, however, we have received a telephonic instruction for cancellation and not to add a vehicle, which was incorrect in the first place. Hence, we requested a written confirmation, of which we only received on 28 May 2015, which was 2 two months later. We then, on the same day, updated your policy. If there's any other concern, please do not hesitate to contact our offices.
Thank you for your continued support.
Kind regards,
The Anderson Team