JM
JONES M

1 reviews | Active since Jan 2016

09 Jan 2016, 05:22

CLAIM REJECTED

I ENGAGED WITH THE SALES PERSON FOR THE CAR I WAS ABOUT TO PURCHASE, AND THEY CONTACTED ANDERSON TO GIVE ME A CALL AND DO A QUOTE WITH ME, ON THE 1ST OF JUNE 2015 THEY STARTED DEBITING OF WHICH THAT WAS NOT THE AGREEMENT. THE AGREEMENT WAS THAT ONCE I HAVE FINALLY DECIDED THAT AM BUYING A CAR WILL GIVE THEM A CALL AND ARRANGE FOR DEBIT ORDERS/PAYMENTS OF THE PREMIUM.<br> <br> SO I RETURNED THE MONEY AND ON THE FOURTH I GOT THE CAR, I CALLED THEM AND THEY ARRANGED FOR PAYMENTS DATE AND ALSO CALLED THE SALES PERSON ASKING HIM ABOUT THE INSURANCE SINCE I KNOW FOR A FACT THAT NO CAR WILL LEAVE THE DEALERSHIP WITHOUT A LETTER FROM /PROOF FROM THE INSURANCE. SO THE SALES PERSON RELEASED THE CAR AND I ACCIDENTALLY DAMAGED THE CAR ON THE FRONT BUMBER AND THE AIRCON SYSEM WAS ALSO DAMAGED.<br> <br> IT COST ME ABOUT R20 000 AND I PUT ON THE CLAIM THROUGH BSURE AFRICA, AND THE REPLY FROM ANDERSON WAS THAT MY ACCESS IS ABOUT 12000. AT THAT TIME DIDNT HAVE ENOUGH CASH AND COULDNT DO ANY FOLLOW UP WITH CLAIM, DURING DECEMBER I MANAGED TO GET THE MONEY AN RESUME THE CLAIM, WAS SADLY DISSAPOINTED WHEN I GET A LETTER FROM THEM SAYING THE CLAIM WAS REJECTED DUE TO CLAIM NOT PAID.<br> <br>

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Replies (1)
Anderson Insurance Underwriters
Anderson Insurance Underwriters's reply09 Jan 2016, 10:16
Official
Hello JONESMPHOKE,

Thank you for bringing this to our attention.

We have conducted an investigation on your claim and our records indicate you stopped your premium payments for your motor insurance policy which defeats the whole purpose of insurance. You only get insurance cover upon payment of your premium. Failure to pay your premiums will result in your claim being rejected.

Should you have any queries, please do not hesitate to contact us.

Kind Regards

The Anderson Team