CANNOT LODGE A CLAIM!!!

Ive been trying to contact the call centre after an email and contact form was filled in from 08:30AM this morning. i have spent more than 1hr trying to get through to lodge a claim that needs to be sorted asap as i cannot use my vehicle. When i did get through the agent he just transferred my called and then when someone did answer there was two people talking to me. the line then was terminated by one of the parties. I therefore tried again and after 11mins an operator answered to say that i was being transferred again!! when someone did answer i was told that all agents are busy and that a supervisor would call me back as this matter would be treated as urgent. I called again the afternoon due to no one returning my call and after 20mins there was still no answer.<br> Apart from the expenses that i still need to pay, i have to deal with an added cell phone expense due to the long minutes spent trying to get through to the claims department. I have still not been able to get through to lodge my claim. i have no option except to keep trying. this is utter nonsense from a company that i thought i could count on!!!