Can't produce proof of payment to glasfit

I put in a claim for a windscreen last year in November 2014. <br> Glasfit in Germiston supl**** and fitted the windscreen. <br> I was contacted by Glasfit yesterday (April 2015) to get involved to get Anderson to pay them because the account is 120 days.<br> Contacted anderson trying to get through to the payments or accounts department, the calls just direct back to consultants. They all say the same thing, that on the system the payment was already done. I get told that I will get a call back from supervisors but I don't. I've requested a proof of payment, haven't gotten that yet. Glasfit says they've been trying to get hold of someone from accounts as they were previousy told payment hadn't been released. <br> This is unacceptable, I can't help but wonder what drama it would be if I was in a bigger accident seeing as this was a simple windscreen claim. <br> <br> Not impressed at all. I expect feedback which I am not getting at all. I do not have half the day to sit on the phone with an insurance company where nobody is bothered to get back to the client. <br> <br> Fix it. <br> <br>