Bitterly dissapointed in lack of service

Dear Sir, I have a huge problem with your insurance company. On Tuesday last week my daughter, insured by yourself, was involved in an accident. No fault of her own. A car rear-ended another who was pushed into my daughter (in a stationery position) who was then pushed into the car in front of her. Anderson is now asking for my daughters bank statements to ensure she has been paying her premiums - what nonsense? Surely you have an accounting system? On top of this, my daughter must supply them with 4 page copies of the original accident report (this despite giving Anderson the SAPS case number). Do your staff do anything for their salaries? Come on Anderson - this is not being client centric at all. My daughter still hasn't heard whether anyone has assessed her car for damages or how much this will be. Your reference is case number AR221/11/2015