zN
zamani N

1 reviews | Active since Sept 2010

08 Jul 2015, 11:09

BAD SERVICE!!, TIME WASTING

On the 28 May 2015 I filed a claim to Anderson to have my car fixed. I followed all process, submitted two quote as requested by Kamogelo and AUTO BONN quote was approved. During this period I waited and Anderson failed to get back to me in time. On the 11 June 2015 i got a letter requesting an access of R3000 in order for the claim to be authorised. At 13:20:41, 11 June 2015 I paid the access for the process to commence. Following this i communicated to the selected Panel Beaters and my insurance noticing both parties that on the 10 July i would need the job to be finished because i will need the car. The panel beaters reassured me that the job will take 2 to 3 weeks and it will be read on the 11 July 2015.<br> <br> After paying access there was a delay from Anderson in giving authorisation to Auto Bonn. On the 25 June I called Anderson to send an authorisation to Auto Bonn so they could start with the job. In conclusion there was a fall out between Anderson and Auto Bonn because of non payment from Anderson. Anderson than used a different panel beater that could meet deadline. 08 July 2015 Anderson said my car will not be ready. <br> <br> ANDERSON!! Has No client interest. :(((

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Replies (1)
Anderson Insurance Underwriters
Anderson Insurance Underwriters's reply08 Jul 2015, 13:39
Official
Hello ngubane,

We apologize for the miscommunication, however, we will investigate the matter and revert to you as soon as possible.

Kind regards,

The Anderson Team