DS
Deepul S

1 reviews | Active since Jul 2016

13 Jul 2016, 15:57

bad service re: Claims

<p>The company is very slow to assist with a claims.</p> <p>After much paper work requirement my claim was accepted on 29 June</p> <p>My car was written off like 11 days ago with the following messages received:</p> <p>1) My claim has been referred for assessments will take 5 days.</p> <p>2) After that: claim going for approval will take 2 days.</p> <p>3) after all that I called today and get a reply that an investigation process can take up to 4 to 6 weeks.</p> <p>4) After that there is probably a claims payment waiting period.</p> <p>All in all: 11 days (after paper work) + investigation process 6 weeks (worst case scenario) +? Claim payment time period. = 8 weeks +? Claim payment time period.</p> <p>I mean really common for approximately +- 2 months I should still pay for the car and wont still have any car.</p> <p>-Worst part is all they can tell me is ware they are with the process but there seem to be no concern about how long i have been waiting and will carry on waiting.</p> <p>Really? Pol nun: A 129 142 SUP.</p> <p> </p>

0
Replies (2)
Anderson Insurance Underwriters
Anderson Insurance Underwriters's reply14 Jul 2016, 06:19
Official

Hello Deepul Sharma

Thank you for bringing this to our attention.

We will escalate the complaint in an attempt to expedite the claim.

Kind Regards

The Anderson Team

DS
Deepul S's update14 Sept 2016, 09:26
Reviewer Update

hi today is 14 of september .

from 29 june to today its over 2 months and a half .

and every thing signed and waiting for the payment,but still no payment is done to seattle the claim.

:( ,no is is picking the phone.

i e mail every day to lot of people i was dealing with but no reply. (yes i e mail every day)