BAD SERVICE FROM ANDERSON INSURANCE UNDERWRITERS

<p>I lodged a claim with Anderson Insurance Underwriters on the 15 August 2016 CLAIM No. CL***, and it’s still not finalized.</p> <p> </p> <p>After weeks and weeks now its more than a Month trying to get my claim sorted out but still not winning, I sent through all the necessary documents paid the hefty excess that was requested, sent through the proof of payment but now I’m still waiting. I called several times the phone just cuts off and eventually when I get through I’m not getting anywhere with the agent Thabang Moloi I even escalated this to the claims manager Charles Maduna, and the complaints department but it seems like nothing is being done to sort out my claim.</p> <p> </p> <p>I sent through numerous emails, called a thousand times but to no avail. I struggled with them to approve my claim they took forever, then I struggled to get the excess letter, then I finally got the excess letter, paid the excess, I was adviced that it takes 24-48 hours for the money to appear so I did a pay and clear so that it reflects immediately, but now I’m still waiting again, why am I not surprised. I paid the excess on the 22 September 2016 its been more than 48 Hours. I called Thabang and Charles again but they not helping in any way.</p> <p>This Insurance has made my claim a living hell, I’m very very frustrated, angry, disappointed and don’t want anything to do with Anderson Insurance Underwriters and would advise people not to even consider joining them.</p>