BAD SERVICE FROM ANDERSON

hi my name is Johanna nzama i bought a car and the dealership insured my car under Anderson insurance on the 8th january 2016 i got involved in an accident then i lodge a claim at Anderson insurance same day on the 8th then on the 9th jaunary 2016 i spoke to busisiweshe send me claim form i completed them and attach all that she said i must attach and send them back to them sameday i waited for day no one contact me i tried to call them on their call center number but it was just play music i never got help i spent lot of airtime calling for day without help then i decide to call the dearlership they called Anderson insurance then the insurance promise to fix it thats when i was speaking to thabo who said they cant find the claim forms ive send i resend them back then on the 3rd february they said i must go and do quotation for the damage which they even send me list of auto spares which i can go i went an did the quote i even send them they comfirmed that they received it but even now m still waiting my dearlership tried to get hold of them but no respond now am driving a car damaged car without one windscreen please help because i dont know what to do now