BAD SERVICE

I PHONED THEM TO UPDATE THE INSURANCE OF A CLIENT, THE PERSON I FIRST SPOKE, REFILWE, TO SAID SE WILL GIVE THE INFORMATION THROUGH TO THE QUOTATION DEPARTMENT TO UPDATE AND THEN SHE WILL SEND ME THE NEW CONFIRMATION. THIS WAS NEVER DONE. 5 DAYS LATER I PHONE TO ASK FOR THE CONFRIMATION SHE (REFILWE) TOLD ME THAT I WAS SUPPOSE TO SPEAK TO QUOTATIONS AND UPDATE THE DETAILS. SHE TRANSFERED ME TO THEM I HAD TO HOLD FOR 10 MINS NO ANSWER, I PHONED BACK AGAIN (SPOKE TO MONICA) AND THE SECOND TIME AROUND I HAD TO HOLD 15MINS. I PHONED AGAIN FOR THE THIRD TIME AND ASKED THEM TO GIVE MY NUMBER TO SOMEONE IN THAT DEPARTMENT TO PHONE ME BACK. I GOT ASSISTED THEN BY FARUK, HE ASKED ME THE SAME QUESTIONS ABOUT 3 TIMES, ACCORDING TO ME HE DOES NOT HAVE ANY KNOWLEDGE, I NEEDED A SIMPLE CHANGE WHICH COULDNT BE DONE. <br> <br> WHAT A USLESS COMPANY!!<br> <br> THIS WAS THE WORSE INSURANCE SERVICE EVER! DO NOT DO BUSINESS WITH THEM, IF AN UPDATE ON A VEHICLE TAKES ALMOST A WEEK TO COMPLETE I DONT THINK YOU WILL EVER RECEIVE A CLAIMS MONEY