BAD SERVCE AND NO DELIVERY

my claim was filed for payment on the 20th of October 2015. I was told it will be processed within 14 working days. The period has lapsed and I tried to contact them via email and phone but no good response at all. People will transfere my calls to finance but have no luck to get hold of them. Just too much stories. for me to hear anything from them I have to call by myself and that's more money on my side. I have never miss any or skip any payment with them and I was expecting good service on theirr side since they were taking my money every month. ANDERSON INUSRANCE AND THEIR Finance department do not value clients as they do not bother themselves by answering emails.NO ONE HAD TO REMIND ME TO PAY THEM EVERY MONTH BUT I HAVE TO CALL YOU EVERYDAY IN ODER FOR YOU TO DO YOUR WORK.THIS UNACCEPTABLE.PLEASE PAY THE BANK . HOW LONG DOES IT TAKE FOR THEM JUST TO MAKE A PAYMENT<br> <br> I'm devastated and so frustrated as I write this email .Please guys I don't have transport and everything is just a mess.<br> <br> <br>