Appalling service from Anderson

<p>I'm very very angry at how Anderson is handling my claim claim No.:CL31645 they send authorization to the Panelbeaters to fix my Bike and said if they get a 5% discount they'll pay the claim within 5 working days should the panelbeater refuse to give the discount payment will be done in 90 days. </p> <p>The panelbeater gave them the discount but they still haven't paid the claim, and they now say they don't have money to pay for the claim. What I don't understand is why they sent the authorization in the first place and why did the take my excess money I gonna open a case against this ******* company now there a possibility of me losing my bike cause the panelbeater has done his part.</p> <p> </p> <p>please see attached authorization letter </p>