Anderson Insurance: Bad attitude and service

I met up in an accident on the 21st July 2015 with an Anderson Insurance client. The gentleman reverse his Toyota Hilux into my Audi A4. He called Anderson in my presence and I was told to forward relevant documentation which was timeously. I had been calling and speaking to Charmaine and Nkulie w.r.t to this claim. The claim number CL 26077 was given to me. It has been an uphill battle to get answers from the legal department especially Charmaine. I sent through three quotes and also a letter from Miway to ensure that I was not claiming from my own insurance company.The legal department has had my documents for over a month now and after being told by Charmaine that today being the 24 Aug 2015 she would let me know the decision of the management, I called to get feedback and behold she shifts the goalpost yet again and says that it will only be today that she forwards the documentation through for a decision. I am totally not impressed by her attitude and the way she is treating me with this regard. I would like to get feedback as to when I will be paid out. Bad service is never to be encouraged and I hope management takes heed to the staff they employ. Totally dissapointed