bW
brett W
1 reviews | Active since Mar 2015
20 Mar 2015, 09:09
ANDERSON GIVE WORST SERVICE
After denting my car in January, Anderson fought me for weeks on my claim (for a tiny dent above the wheel). The service was shocking and sent me in circles for days. I have claimed previously from my old insurance company where the whole process took a matter of days. This has been the worst customer service I have ever experienced. When they finally accepted my claim, the excess quoted was firstly in excess of the claim itself and also had numbers that were in no way part of my written policy. They seemed to thumb suck expenses and new excess amounts from nowhere (and certainly not from the policy I agreed to).
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Anderson Insurance Underwriters's replyOfficial
20 Mar 2015, 18:47Hello brettdwheatley,
After investigating your claim, we have found that the excesses were disclosed to you at inception and all the relevant documents were sent you. In order for us to process a claim, we require certain documentation which in your case was not available at hand. Hence, you have experienced a delay in the processing, however, your claim has since been approved and an outcome has already been communicated to you.
Kind regards,
The Anderson Team
After investigating your claim, we have found that the excesses were disclosed to you at inception and all the relevant documents were sent you. In order for us to process a claim, we require certain documentation which in your case was not available at hand. Hence, you have experienced a delay in the processing, however, your claim has since been approved and an outcome has already been communicated to you.
Kind regards,
The Anderson Team
Anderson Insurance Underwriters's reply20 Mar 2015, 18:47
Official
Hello brettdwheatley,
After investigating your claim, we have found that the excesses were disclosed to you at inception and all the relevant documents were sent you. In order for us to process a claim, we require certain documentation which in your case was not available at hand. Hence, you have experienced a delay in the processing, however, your claim has since been approved and an outcome has already been communicated to you.
Kind regards,
The Anderson Team
After investigating your claim, we have found that the excesses were disclosed to you at inception and all the relevant documents were sent you. In order for us to process a claim, we require certain documentation which in your case was not available at hand. Hence, you have experienced a delay in the processing, however, your claim has since been approved and an outcome has already been communicated to you.
Kind regards,
The Anderson Team