3 Months to sort out claim

We have launched a claim with Anderson insurance in January for our rims and tyres that have been ******. Since january we are waiting for the insurance to rectify this claim. they wanted us to pay excess and that was paid on time. First they told us to go to the panel beaters that was unsuccessful and then after fighting for the cash they sent us the form to pay the cash. they told us in 7 working days we would get our money and its now 14 working days and we haven't. After numerous unsuccessful calls to the consultant thulani, supervisor Birnam and trying to get hold of claims manager charles we are still unsuccessful.