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Lauren G
1 reviews | Active since Dec 2014
16 Apr 2016, 13:05
HANDED OVER IN ERROR
Well it certainly doesn't surprise me that Anders Inc is listed as a company that doesn't respond if their attitude via phone is anything to go by. Yesterday FNB ACCIDENTALLY handed me over to Anders. When I was contacted by them I tried to explain the error to them but the *********** imbecile on the other end just kept asking when I was going to pay. When I became increasingly agitated he then started lecturing me on my \unladylike behaviour\". I then put the phone down and sent them proof that FNB was in the wrong and not me. At which point they went completely silent and did not even apologise for the stress they had put me under instead of simply contacting FNB to be certain (FNB had already by this time told me twice that the error was theirs). DO NOT USE THIS COMPANY TO HANDLE YOUR LEGAL AFFAIRS. The attitude and incompetence will reflect badly on YOU!"
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Anders Inc Attorneys's replyOfficial
07 Sept 2016, 11:57Good day Ms. Goldman,
My name is Michelle Davies. I am the Quality Assessment Officer for Anders Inc. Attorneys, and newly appointed to take care of all queries and complaints. I do apologise that you are only receiving feedback now, 4 months after the fact, but as mentioned, this is a new responsibility that I have been given.
I would also like to apologise for the uneccessary stress that we have caused you. I completely understand your anger and frustration. Rest assured, FNB did inform us shortly after this incident that you were handed over in error and instructed us to close your file on our side. This was done immediately.
One of our agents or managers should have contacted you to inform you of this and apologise for the inconvenience and I apologise that this never happened. I am looking into this and in the process of changing policies and procedures to ensure that such processes are never over looked again.
I would like to thank you for bringing this to our attention. Such comments/complaints are vital to our firm for the purposes of improving our service delivery and procedures. It is just unfortunate that it has taken this long to be brought to my attention.
Once again, apologies for the inconvenience and stress caused.
Sincerely,
Michelle Davies
Best regards,
Anders Inc Attorneys's reply07 Sept 2016, 11:57
Official
Good day Ms. Goldman,
My name is Michelle Davies. I am the Quality Assessment Officer for Anders Inc. Attorneys, and newly appointed to take care of all queries and complaints. I do apologise that you are only receiving feedback now, 4 months after the fact, but as mentioned, this is a new responsibility that I have been given.
I would also like to apologise for the uneccessary stress that we have caused you. I completely understand your anger and frustration. Rest assured, FNB did inform us shortly after this incident that you were handed over in error and instructed us to close your file on our side. This was done immediately.
One of our agents or managers should have contacted you to inform you of this and apologise for the inconvenience and I apologise that this never happened. I am looking into this and in the process of changing policies and procedures to ensure that such processes are never over looked again.
I would like to thank you for bringing this to our attention. Such comments/complaints are vital to our firm for the purposes of improving our service delivery and procedures. It is just unfortunate that it has taken this long to be brought to my attention.
Once again, apologies for the inconvenience and stress caused.
Sincerely,
Michelle Davies
Best regards,