Bank Charges refund
<p>Good day</p> <p> </p> <p>I have made a request to change my debit date in December 2016 a lady by the name of Jaromick Titus assisted and also on the system it shows the debit date has been changed, Both the month of January and February the debit order went through on the wrong date which caused the bank to charge me for unpaids. this both affects my bank fees and credit score i have been requesting for a refund from both Anders Inc attorneys and Absa Bank both companies are sending from piller to post with no assistance.</p> <p> </p> <p>Simple logic, i have requested for my debit date to be changed from the 25th to the last day of the month due to change of companies. correct procedure followed confirmation given but the debit order goes in on the wrong date. bank charges gets involved who is to be blamed for this? according to both party its NOT THEIR CONCERN.</p> <p> </p> <p>Now i have been advised by Jeromic that she was instructed by her manager Michelle Davies that i need to drive 28kms to the nearest Absa branch to request for the Bank manager to call her manager Michelle Davies so she can explain this situation to her!</p> <p> </p> <p>Why am i being inconvenienced while i have never skipped a payment ever since i have made arrange ments with Anders inc Attorneys?</p> <p> </p> <p>Please i need this issue resolved asap. i have been impatient enough i have wasted enough of my time trying to gather arround proof of my claim i just need my refund.</p>
Mr. Mokoena,
As per the letter that we sent to you, we are not liable for the internal bank charges that you were charged, as your debit order never failed. It was successful. How can we refund you money that we did not take from you. The only institution that owes you money is the institution that took it from you unnecessarily. In this case, that is not Anders Inc. Attorneys.
With regards to your debit date, it was changed as you requested. However, we make use of NAEDO early tracking, which means we track the target account for 4 days before the action date and 4 days after. The debit order will not fail until these 8 days of tracking are done. And at no point during these 8 days would you be charged any admin costs because the debit order does not fail.
I will apologise on behalf of Anders Inc. Attorneys that we were not able to assist you any further, but I will not apologise or take blame for something that is not our fault. Plainly put, we did not take the money from you and, therefore, we cannot refund money that we didn't take in the first place. Simple logic.
I have escalated the matter to ABSA Legal Management, but more than that, I can not do. I only suggested that your bank manager contact me, I did not give any instructions on what must happen. I merely offered to communicate with your Bank Manager on your behalf in an attempt to assist you in getting your money back. I have no control of the internal functions of your Bank. We are an external entity.
Sincerely,
Michelle Davies
Quality Assessment Officer for Anders Inc. Attorneys
Mr. Mokoena,
As per the letter that we sent to you, we are not liable for the internal bank charges that you were charged, as your debit order never failed. It was successful. How can we refund you money that we did not take from you. The only institution that owes you money is the institution that took it from you unnecessarily. In this case, that is not Anders Inc. Attorneys.
With regards to your debit date, it was changed as you requested. However, we make use of NAEDO early tracking, which means we track the target account for 4 days before the action date and 4 days after. The debit order will not fail until these 8 days of tracking are done. And at no point during these 8 days would you be charged any admin costs because the debit order does not fail.
I will apologise on behalf of Anders Inc. Attorneys that we were not able to assist you any further, but I will not apologise or take blame for something that is not our fault. Plainly put, we did not take the money from you and, therefore, we cannot refund money that we didn't take in the first place. Simple logic.
I have escalated the matter to ABSA Legal Management, but more than that, I can not do. I only suggested that your bank manager contact me, I did not give any instructions on what must happen. I merely offered to communicate with your Bank Manager on your behalf in an attempt to assist you in getting your money back. I have no control of the internal functions of your Bank. We are an external entity.
Sincerely,
Michelle Davies
Quality Assessment Officer for Anders Inc. Attorneys
Mr. Mokoena,
As per the letter that we sent to you, we are not liable for the internal bank charges that you were charged, as your debit order never failed. It was successful. How can we refund you money that we did not take from you. The only institution that owes you money is the institution that took it from you unnecessarily. In this case, that is not Anders Inc. Attorneys.
With regards to your debit date, it was changed as you requested. However, we make use of NAEDO early tracking, which means we track the target account for 4 days before the action date and 4 days after. The debit order will not fail until these 8 days of tracking are done. And at no point during these 8 days would you be charged any admin costs because the debit order does not fail.
I will apologise on behalf of Anders Inc. Attorneys that we were not able to assist you any further, but I will not apologise or take blame for something that is not our fault. Plainly put, we did not take the money from you and, therefore, we cannot refund money that we didn't take in the first place. Simple logic.
I have escalated the matter to ABSA Legal Management, but more than that, I can not do. I only suggested that your bank manager contact me, I did not give any instructions on what must happen. I merely offered to communicate with your Bank Manager on your behalf in an attempt to assist you in getting your money back. I have no control of the internal functions of your Bank. We are an external entity.
Sincerely,
Michelle Davies
Quality Assessment Officer for Anders Inc. Attorneys
Mr. Mokoena,
As per the letter that we sent to you, we are not liable for the internal bank charges that you were charged, as your debit order never failed. It was successful. How can we refund you money that we did not take from you. The only institution that owes you money is the institution that took it from you unnecessarily. In this case, that is not Anders Inc. Attorneys.
With regards to your debit date, it was changed as you requested. However, we make use of NAEDO early tracking, which means we track the target account for 4 days before the action date and 4 days after. The debit order will not fail until these 8 days of tracking are done. And at no point during these 8 days would you be charged any admin costs because the debit order does not fail.
I will apologise on behalf of Anders Inc. Attorneys that we were not able to assist you any further, but I will not apologise or take blame for something that is not our fault. Plainly put, we did not take the money from you and, therefore, we cannot refund money that we didn't take in the first place. Simple logic.
I have escalated the matter to ABSA Legal Management, but more than that, I can not do. I only suggested that your bank manager contact me, I did not give any instructions on what must happen. I merely offered to communicate with your Bank Manager on your behalf in an attempt to assist you in getting your money back. I have no control of the internal functions of your Bank. We are an external entity.
Sincerely,
Michelle Davies
Quality Assessment Officer for Anders Inc. Attorneys