AY
Ayanda Y

1 reviews | Active since Aug 2013

31 Mar 2016, 15:46

Balances not upated

Hellopeter,<br> <br> Please help with these attorneys.<br> <br> At the begining of Jan I had a outstanding FNB Loan bal of R30700.<br> Jan I paid R6000, Feb R2000 but my account is sitting on R24000, when I called I spoke to a Lesego who told me that they are having problems with their balances and promised to call me back, which ofcourse did not happen!<br> I tried calling them on *** but their phones have been engaged for 4 days now and no communication to their stakeholders whatsoever.<br> <br> I want to squash my loan account but these guys are demotivating me by their ***** was of doing bsuiness, and they are supposed to be lawyers who conduct business in a transparent, fair and honest way.<br> <br> Hellopeter please help, I think that my balance should be lower than what it is now.<br> My ref number is: W5610 or W6510 Ayanda

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Replies (1)
Anders Inc Attorneys
Anders Inc Attorneys's reply07 Sept 2016, 12:11
Official

Good day Sir,

Thank you for your feedback.

My name is Michelle Davies and I am the Quality Assessment Officer for Anders Inc. Attorneys. I am also newly appointed in taking care of all queries and complaints.

Although this is 5 months after the fact, and I sincerely apologise for that, I would like to know if your query was resolved at all by any of our agents or managers? If not, I would like to opportunity to resolve the matter with you. Please feel free to contact me.

Sincerely

Michelle Davies