Worst SERVICE Ever

Amrod Order #SO***3

I called in to confirm if my order will be arriving on the 15th of February. Raymond advised that it should be arriving by 13:30. I arrived at the store at 13:40, where I was advised by Raymond the delivery is running late it should arrive by 14:30 – 15:00. So I waited… At 15:15 they ( Lauren and Raymond ) advised that they currently having logistical issues and they are trying to sort it out, so I waited. Around 16:10, the truck arrived. Where myself and another client (which I met on the day) helped to off load / receive the delivery to speed up the process as we needed our orders urgently. Thereafter, I realized my order is not complete and I had zero assistance from Amrod but only advised they don’t deal with incorrect orders and referred me to my account manager. No assistance can be provided at the branch but I must call and email people in JHB to sort this out. The staff infront of me can't do anything until they get an instruction from JHB/"The HUB"