Poor services and over promising and under delivering

Amrod promises and under deliver; their image of great service is just a lip and paper service but it’s not what they practice particular with small companies that bring less that R50,000 at go. I have purchased a gift-set of more that 180k and they sent me an artwork and I have signed the artwork; they promised the order will be ready in 5 working days the 24/05/2021 was suppose to be the collection date; on the on the 21/05/2021 that told me that they can’t do an item that I have already signed a job card for I either change my branding to suite their branding guidelines that have not work four days later; you can’t suggest a solution but must take whatever they give or tell you; I have requested them to release my order so I can go brand it somewhere and refund my branding money for the item not branded but I’m sent from pillar to post; they suggest what they want to brand but can’t take what I want to be branded. I have spoken to 11 different individual from different part of their management team and no one is coming with a solution but I’m posted to wait for someone to come and see me downstairs at their collection room and with no avail and they even can’t follow up on what their collection room are requesting. They only want money to come in but can’t follow up on services; why do you promise and do layouts if you can’t do what you say you can do? Why do you tell a client you will call them back let alone you will come and see them and not avail those options you promise to deliver; I have promised my client a delivery date based on their poor services so now I know; now I look unprofessional because of Amrod. You are told to do business with them you must earn tiers to unlock their services but they are the ones destroying your chances to get more business by hampering your reputation with your long trusted customers; I’m their customer but they don’t value me and what I bring to them in form of revenue stream I very disappointed with all the line of all people that are suppose to be your helping hand as they say when you call their offices that they will help you achieve in 2021 but instead is they seem to mean that they don’t care as long as you bring revenue to them. Their customer service is even worse I understand people work from home but those who promise you that they will deliver let them deliver. Even their own staff are not confident with what is being offered they even afraid to tell you what they suppose to say because it will turn as a disappointment. Amrod fix your brand and include or revisit your values it’s even worse when you have taken money from a small business trying to stay above water during these circumstance.