Huge inconvenience caused over R0.01
Had dealt with Amrod on numerous occasions and have had to wait my fair share of time. Placed an order early in the morning and I was passing by their premises and thought I could just collect on the way back. Made payment (via credit card on their payment gateway - so they calculate the amount billed). 30 minutes later I get an email stating the order was cancelled because of R0.01. So went to sort it out in person and waited 2.5 hours for the order to be dispatched. It wasn't the amount of the order but cancelling a whole order for R0.01 and causing me a BIG inconvenience
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Amrod's replyOfficial
05 Oct 2015, 11:29Hello Clayts_12121,
We are terribly sorry for the trouble and inconvenience you have experienced with this order,It definitely should not have happened.
We have made provisions for situations like this to be avoided.The system does not recognise amounts however we have allowed for a certain percentage shortfall to go through for pulling and checking purposes. Any outstanding balance can thereafter be paid upon collection.
Our Customer Care department will be in contact with you to establish the details further as well as your company name.
Kind Regards
Customer Care
Dani
We are terribly sorry for the trouble and inconvenience you have experienced with this order,It definitely should not have happened.
We have made provisions for situations like this to be avoided.The system does not recognise amounts however we have allowed for a certain percentage shortfall to go through for pulling and checking purposes. Any outstanding balance can thereafter be paid upon collection.
Our Customer Care department will be in contact with you to establish the details further as well as your company name.
Kind Regards
Customer Care
Dani
Amrod's reply05 Oct 2015, 11:29
Official
Hello Clayts_12121,
We are terribly sorry for the trouble and inconvenience you have experienced with this order,It definitely should not have happened.
We have made provisions for situations like this to be avoided.The system does not recognise amounts however we have allowed for a certain percentage shortfall to go through for pulling and checking purposes. Any outstanding balance can thereafter be paid upon collection.
Our Customer Care department will be in contact with you to establish the details further as well as your company name.
Kind Regards
Customer Care
Dani
We are terribly sorry for the trouble and inconvenience you have experienced with this order,It definitely should not have happened.
We have made provisions for situations like this to be avoided.The system does not recognise amounts however we have allowed for a certain percentage shortfall to go through for pulling and checking purposes. Any outstanding balance can thereafter be paid upon collection.
Our Customer Care department will be in contact with you to establish the details further as well as your company name.
Kind Regards
Customer Care
Dani