Customer Service and Late delivery

I am so disappointed with the service i received from Claire Smith. Letting me down, delaying my order with one of my BIGGEST CLIENTS ruining my reputation. Getting a lazy dazy service from her from the word go. No communication from her i was in the dark and me always calling her for updates. On my previous order i was delayed with the order, stock not available after making payment when stock was still available. Promising me branded sample which was never true. Promised me a Friday the 28th November delivery which never happened on that day. I am so furious for a BIG COMPANY such as AMROD to impact my companies reputation like this. My entire order was delayed from the day she was allocated to handle my account. On the other hand I thought she would make my delivery URGENT seeing that it late already. I waited with my client for the delivery which she keep saying he's on the way, 30 minutes... Eventually i left & got a call round about @ 6pm from Cedric to make arrangements to deliver Saturday the 29th November to my offices. Which inconvenienced me more coz now i had to make alternative arrangement to get it to my client. A order that took forever to be finalised and delivered