HV
Himesh V

1 reviews | Active since Aug 2020

18 Aug 2020, 13:01

Bad After Sales Service

Company is great with service and quality, however, if there is a mishap with the branding and it is clearly fault on their part, they will hide behind their T's & C's. After sales service clearly needs to be improved as you cannot just bully smaller companies now because you are a big corporate. Clearly disappointed with the last EMB order as well as the way it was handled. Logos came out great, but all logos were not even positioned the same, even though shirts were the same size:-( All I got was a lousy R3.60 discount off on each garment as client rejected order and I had to replace whole order

0
Replies (3)
Amrod
Amrod's reply18 Aug 2020, 15:02
Official
I am so sorry that this happened with your order. We have guidelines in place for instances like these and depending on the issue, we always try to find a solution.
Please may i ask that you mail the Customer Care manager at Amrod so that she can look into this for you? 
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HV
Himesh V's update24 Aug 2020, 11:05
Reviewer Update
Thank for getting back to me and rectifying this issue.
Much appreciated.
Amrod
Amrod's reply24 Aug 2020, 14:36
Official
Thank you so much for taking the time to update here and I am glad our Customer Care team got in touch.