Refuse refund before 24 hours of deposit paid

I wanted to go to Pilanesberg this weekend and visit Sun city, so I arranged for accommodation at Amritz Private Lodge & B&B, I received an email confirming my booking yesterday 24/10/2017, with a request to pay a full 100% deposit amount which I paid in full within an hour of receiving confirmation.

With out my knowledge a personal matter came up today, and i requested for cancellation of the booking and a refund, they denied my right to a refund, Evan though I informed the lodge 24 hours before the time.

I am not happy with their service or the way they handle their customers.

I will be reporting them to the South African Tourism board today as well.

There contact details below.

Website: http://www.amritz.co.za/ Phone number: Cell (1) ********** ; Cell (2) ********** Email: **********