Incompetence at it's finest

<p>We use Ample Insurance Brokers as our brokers for our insurance policy through Affinity Insurance.</p> <p> </p> <p>My wife was involved in a minor bumper bashing and after the inspection she was informed that the claim fell within excess and therefore the claim was rejected and she would be liable for the repairs.</p> <p> </p> <p>Three days after this was communicated she received an email requesting her vehicle license disk which she ignored as she had already been informed that the claim was rejected and finalized. Three weeks after this a follow up was sent to which she rep**** that she was not claiming for the reasons specified above. Only at this point did the Ample representitive bring to her attention that she had something called "excess buyback" that would bring her excess down to a level where the claim would be covered.</p> <p> </p> <p>Obviously by this point in time the repairs had been seen to and they were paid for out of her own pocket.</p> <p> </p> <p>I find this service to be absolutely shocking. If not to bring to your attention certain clauses in your contract in a timeous manner and actually aid you in your claim then what good is an insurance broker?</p> <p> </p> <p>Use this company at your own risk.</p>