Car Insurance

My car was hit by a client of Ample insurance and I have been emailing them everyday to advise me when are they going to repair my car from November 2018 and we still not being assisted too. They keep on saying that the query will be sent to the legal department for feedback. This was a back smash which was caused by they client. This is the worst insurance to ever deal with and no customer service at all. I have requested escalation details and they don't even have this available. To date we are still waiting...