Poor customer Feedback and help

I need to change a domain’s registered e-mail address and started the process on 20 October 2017. No contact numbers, only a Live Chat. Live Chat informed me that I need to send an e-mail to accounts. I did and received a Ticket. On 21 October I received an e-mail with security questions which I reply on. On 23 October I resent the e-mail with the answers to the security questions. I received only TICKETS, no help. On the Live Chat today I was informed that management are in meetings and cannot assist me until they are done. Bad service. Stay away!