Debit Order Still Deducted After Cancellation

I cancelled and disputed this debit order on 30 June 2026, but they have continued deducting money from my account. Another R100 was deducted on 15 September 2026.

I contacted them by email but have received no response.

I am requesting a refund of all deductions made after the cancellation date and written confirmation that the debit order has been permanently cancelled and that no further deductions will be made.