Updated on my first email on 11 Dec 2023 at 20:35 pm

I couldn't edit my first review AMI, but thanks for listening to my appeal, and request. I am sorry, we came to the point, that I had to leave a negative review here, but you have proven to me that your customers are always first, and your continuous commitment to our satisfaction. My Mom, was remove from the banned list by Jeremiah, and I have gotten her tickets. Together, we will now by flying to this wonderful Dubai.

Also thanks to my Consultant Tanaka, for making this come through. Even though she couldn't help when it came to the Banned, but her creating an amazing holiday for my family and I, for half the price I could get out there was amazing. I love you my sister and God bless you.

I will recommend that the instead of taking up to 7 days for your feedback team to reply to compliant, they should take at least 24 hours. This will reduce stress and anxiety on clients side, because we are not fami**** with your policy and many time, we might get it wrong, but with a quick resolution team, both parties will end up becoming happy.

Again thanks for everything. I wouldn't have ever taken my family to Dubai, if it wasn't for you guys, and for that, I am grateful.