A
Abdullah

1 reviews | Active since Dec 2023

17 Dec 2023, 12:00

I recommend this company

About the price and result: I know that just like others, I was afraid that their prices are too good to be true. But this one come through. I highly recommend the company. Rahim was open, honest, and easy to work with. I have already passed along his name and number to friends.

About the customer service: Even though everything went as planned, I had series of difficulties getting hold of Rahim on multiple occasions prior to my departure. I know he might be very busy dealing with others, but as a customer, I want to always be able to get hold of my consultant. You guys need to get more people. Not everyone will be able to understand.

During the trip: During my trip, I was treated like a celebrity. I won't lie, the Rahim that was difficult to get hold of prior to my trip, was the one contacting me with regular updates, like pick up time, drivers departure, scheduled activities, checking me in, making relevant reservations, etc. Everything was well planned. Thanks

Overall: I had a great time, I won't lie. It was amazing, and what I experienced, was never thought of, especially for the money paid. I have already booked 4 more packages for next year, and will recommend you do the same. You won't regret it.

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Replies (1)
AMI Group of Companies
AMI Group of Companies's reply17 Dec 2023, 12:10
Official
Dear  Abdullah A,

Thank you for choosing the
AMI Group of Companies as your desired service provider. Hey there! Thanks for the recommendation and your honest feedback. We're thrilled to hear that Rahim was open, honest, and easy to work with. However, we apologize for any difficulties you had in getting hold of him before your departure. We understand the importance of being accessible to our customers, so we'll definitely take your suggestion into consideration and look into expanding our team. Rest assured, we're always striving to provide the best experience possible for all our customers. If you ever need assistance in the future, don't hesitate to reach out! 
Despite us being eternally grateful, you're also letting other people know whether doing business with us is a good idea or not.  We appreciate your feedback.  Thanks,  Customer Satisfaction Team AMI Group of Companies